MISTCOOLING, INC.

Company Website: WWW.MISTCOOLING.COM

Work Location: 5001 Front Street, STE 1A, BROOKSHIRE, TEXAS 77423

MistCooling Inc is rapidly growing and now hiring for many positions in Katy/Brookshire area.

Available positions include:

• Inside Sales Rep
• Customer service Rep
• Tech Support Rep
• Warehouse Shipping & Receiving Rep

We are looking for determined workers that can work in fast paced work environment with minimum supervision. Please send us your resume. Compensation based on experience.

Job Summary:

Join our team as a Customer Service & Technical Support Representative, where you'll play a crucial role in assisting customers with troubleshooting, installation guidance, and product inquiries related to our misting systems. This role requires strong technical skills, excellent communication, and a customer-first approach to problem-solving.

Key Responsibilities:

• Provide prompt and professional Customer service & technical support via phone, email, and chat, addressing customer inquiries and resolving issues efficiently.
• Diagnose and troubleshoot misting system issues, ensuring accurate and timely resolutions.
• Collaborate with engineering and product development teams to address recurring technical challenges and recommend improvements.
• Maintain accurate records of customer interactions, inquiries, and resolutions using the company's CRM system.
• Stay informed about product updates, technical specifications, and industry trends to provide expert support.
• Assist in creating and updating technical support materials, including user manuals, troubleshooting guides, and FAQs.
• Educate customers on the proper installation, operation, and maintenance of misting systems.
• Escalate complex issues to the appropriate internal teams while ensuring follow-ups for customer satisfaction.
• Improve Sales by identifying opportunities for upselling or cross-selling additional products and services.

Job Requirements:

• Bachelor’s degree in a relevant technical field or equivalent hands-on experience.
• Strong technical knowledge of misting systems, including installation, operation, and troubleshooting.
• Exceptional communication skills (both verbal and written), with the ability to simplify technical concepts for customers.
• Proven experience in technical support or customer service within a related industry.
• Proficiency in CRM software, ticketing systems, and remote support tools.
• Strong problem-solving and analytical skills to quickly identify and resolve issues.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to adapt to changing priorities and customer needs.
• A continuous learning mindset to stay up-to-date with industry trends and product advancements.

Job Details:

• Full-time role, with standard business hours (occasional evening/weekend support may be required).
• Opportunity for on-site visits for troubleshooting and installation support.
• Work closely with cross-functional teams (engineering, sales, product development, and customer service) to enhance customer experience.
• Utilize various support tools and systems to efficiently assist customers.

Key Performance Indicators (KPIs):

• Response time to customer inquiries.
• Customer satisfaction ratings and feedback.
• First-call resolution rate.
• Technical issue resolution metrics (daily/weekly/monthly).
• Upselling/cross-selling success rate.
• Accuracy and completeness of documentation and support records.

If you have a passion for problem-solving, customer service, and technical troubleshooting, we’d love to hear from you! Apply now to be part of a team that values expertise, innovation, and customer satisfaction.